عربىKnowledge Base
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How do I change my password?
To change your password, follow these easy steps: Sign in to your .com account. Go to the My Account section. Go to your Profile page. Click on Change Password. Enter your current and new password (something secure that's easy to remember), and con...
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I have received an email informing me that my order has been cancelled.
A recent directive from the CITC requires us to cancel and refund all undelivered orders placed before 30th April. We have initiated this cancellation process and rest assured there is no action required from your side. Please kindly allow 14 days for the...
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Your customer support team were meant to contact me, and they are yet to do so,
We are currently experiencing extremely high volumes in our contact centre. It will take us slightly longer than usual to contact you. Alternatively, you can you can find the answer to our most frequently asked questions here.
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I am unable to contact your customer support centre.
We are currently experiencing extremely high volumes in our contact centre. Alternatively, you can you can find the answer to our most frequently asked questions here.
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Can I get a refund when I return a product I purchased through the site?
Of course, depending on the product and the payment process, the amount is returned: if the payment was made in cash, the money will be returned to your electronic wallet on the site.If the payment was made by credit card, the amount will be returned to t...
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What if I can't log into my account?
Please make sure to enter the correct email address and password that you used to create your account. If you cannot remember your password, click on the (Forgot your password?) link on the login page and follow the steps. You can also contact customer se...
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How can I contact the customer service team?
You can contact customer service staff via instant chat around the clock via the chat tab at the bottom left of the screen.
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How can I follow (Tamkin) on social media?
You can follow us and communicate with us on the following means: Twitter: Snapchat: Facebook : Instagram: whatsapp :
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