عربىKnowledge Base
Search our articles or browse by category below
-
How do I change my password?
To change your password, follow these easy steps: Sign in to your .com account. Go to the My Account section. Go to your Profile page. Click on Change Password. Enter your current and new password (something secure that's easy to remember), and con...
Read more -
I have received an email informing me that my order has been cancelled.
A recent directive from the CITC requires us to cancel and refund all undelivered orders placed before 30th April. We have initiated this cancellation process and rest assured there is no action required from your side. Please kindly allow 14 days for the...
Read more -
Your customer support team were meant to contact me, and they are yet to do so,
We are currently experiencing extremely high volumes in our contact centre. It will take us slightly longer than usual to contact you. Alternatively, you can you can find the answer to our most frequently asked questions here.
Read more -
I am unable to contact your customer support centre.
We are currently experiencing extremely high volumes in our contact centre. Alternatively, you can you can find the answer to our most frequently asked questions here.
Read more -
Can I get a refund when I return a product I purchased through the site?
Of course, depending on the product and the payment process, the amount is returned: if the payment was made in cash, the money will be returned to your electronic wallet on the site.If the payment was made by credit card, the amount will be returned to t...
Read more -
What if I can't log into my account?
Please make sure to enter the correct email address and password that you used to create your account. If you cannot remember your password, click on the (Forgot your password?) link on the login page and follow the steps. You can also contact customer se...
Read more -
How can I contact the customer service team?
You can contact customer service staff via instant chat around the clock via the chat tab at the bottom left of the screen.
Read more -
How can I follow (Tamkin) on social media?
You can follow us and communicate with us on the following means: Twitter: Snapchat: Facebook : Instagram: whatsapp :
Read more
-
What is your returns and exchange policy?
Our Returns Policy explains terms and conditions for returns, exchanges and refunds.
Read more -
Are there any charges for home deliveries?
Home deliveries are subject to the total value purchased in store. Please contact your local to find out whether a free delivery and assembly is applicable to you.
Read more -
Have other questions?
If you have other questions, call Customer Care or send us your comments and suggestions through our feedback form.
Read more -
Can I get a refund when I return a product I purchased through the site?
Of course, depending on the product and the payment process, the amount is returned: if the payment was made in cash, the money will be returned to your electronic wallet on the site.If the payment was made by credit card, the amount will be returned to t...
Read more -
Are there products that I cannot return?
For health reasons, products cannot be returned and are (...). Products that come in sealed packaging also cannot be returned.
Read more -
How can I, as a site visitor, make an exchange or return?
In order to be able to make an exchange or return, you must submit a request through the order tracking page within () days of receiving the order. You can also contact customer service.
Read more -
What is the time period for switching?
“Exchange is allowed within () days of receiving the complete order. If the order is returned after the allowed period, it will be sent back to the sender and he must pay the additional shipping costs".
Read more -
How do I return orders?
You have to put all the products in one package. All products must be returned in their original packaging with all tags attached. Please be sure to return any belts and any designer packaging that was included with the order. If items are not returned in...
Read more -
Can the refund request be rejected in any case?
(The site) reserves the right to refuse to return or exchange products that are not fit for resale. Returns that occur after the allowed period, which is ( ) days of receiving the complete order, will not be processed and will be sent back to the sender ...
Read more
-
Do I need to hand over my Cash on Delivery payment before my products are assembled?
Yes. If you’ve opted to pay by Cash on Delivery, our delivery team will only assemble your products at your delivery location once you’ve made your cash payment. If you choose not to pay when they arrive, the delivery team will take back the products w...
Read more -
Do you deliver to multiple addresses?
We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.
Read more -
Do you deliver to countries outside Saudi Arabia?
We're sorry, at the moment we only deliver to addresses within Saudi Arabia.
Read more
-
How will I know when my Tabby payment is due?
Tabby will notify you via email or SMS about your payment due date after it receives your payment request and approval. Tabby - Pay later The due date is 14 days after order delivery or 30 days after your purchase, whichever comes earlier. Tabby ...
Read more -
Can I pay for my order before my due date?
Yes, you can. Simply login to your Tabby account using the mobile number used during your purchase, and then choose the order you would like to pay for.
Read more -
Do you provide a choice of charities?
No, you will only be able to make a donation to our charity partner. Their details will be prominently displayed for your reference as you pay.
Read more -
Is there a COD collection limit?
Yes. You can pay via COD for orders within these amounts. KSA – SAR UAE – AED Kuwait – KWD Orders in higher amounts need to be paid via card or eWallet.
Read more -
What are the details required to place an order online?
To process your order, we will need the following information: your name, email address, phone number, shipping address and credit/debit card billing address.
Read more -
How safe are the shared card details?
Credit cards are only used to complete the purchase. Note that only the phone number task is executed. If you have a question about the payment process, please contact our support team by chatting to us around the clock via the tab at the bottom left of t...
Read more
-
Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?
Yes, you can return products that were originally part of a promotion, but you will lose out on the discount.
Read more -
Can I exchange my purchase for another product?
You'll be able to return your products (except furniture) to a store, and use your cash refund or Credit Note to buy a new product right away. However, you'll only receive a cash refund or Credit Note if you'd paid for your order by cash. Your Credit N...
Read more -
If I pay for my order with a Credit or Debit Card, how long will it take to process my refund?
If you've paid by Credit or Debit Card, here's how long it will take: 2-5 business days to receive your returned products. 2 business days to perform a quality check and issue the refund. Your bank or card issuer may take an additional 7-14 business ...
Read more -
Do I need to register to place an order?
No, you don’t have to, as you can complete your order as a guest. However, by creating an account with (Tamkin) all your details will be saved and will make your purchases easier and quicker. By using your login username and password, you don't need to en...
Read more -
Can I cancel my order?
Yes, registered users can cancel order by logging into your account and going to ‘My Orders’. Or for guest users, by going to the ‘Track Your Order’ page. You can only cancel your order up until any item in the order has been shipped. If any of the items ...
Read more -
Can I use my (Tamkin) Gift Card online?
Unfortunately, not yet. We are still working on this option. Gift cards can be used in our stores.
Read more -
How can I use promo codes?
You can use promo code at the checkout page. Please make sure you enter a valid code, are eligible to use a code, or logged in.
Read more -
How do I find the right size?
To find your right size, please click on the ‘Size Guide’ featured on the product page.
Read more