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Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?
Yes, you can return products that were originally part of a promotion, but you will lose out on the discount.
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Can I exchange my purchase for another product?
You'll be able to return your products (except furniture) to a store, and use your cash refund or Credit Note to buy a new product right away. However, you'll only receive a cash refund or Credit Note if you'd paid for your order by cash. Your Credit N...
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If I pay for my order with a Credit or Debit Card, how long will it take to process my refund?
If you've paid by Credit or Debit Card, here's how long it will take: 2-5 business days to receive your returned products. 2 business days to perform a quality check and issue the refund. Your bank or card issuer may take an additional 7-14 business ...
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Do I need to register to place an order?
No, you don’t have to, as you can complete your order as a guest. However, by creating an account with (Tamkin) all your details will be saved and will make your purchases easier and quicker. By using your login username and password, you don't need to en...
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Can I cancel my order?
Yes, registered users can cancel order by logging into your account and going to ‘My Orders’. Or for guest users, by going to the ‘Track Your Order’ page. You can only cancel your order up until any item in the order has been shipped. If any of the items ...
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Can I use my (Tamkin) Gift Card online?
Unfortunately, not yet. We are still working on this option. Gift cards can be used in our stores.
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How can I use promo codes?
You can use promo code at the checkout page. Please make sure you enter a valid code, are eligible to use a code, or logged in.
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How do I find the right size?
To find your right size, please click on the ‘Size Guide’ featured on the product page.
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