عربىKnowledge Base
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What is your returns and exchange policy?
Our Returns Policy explains terms and conditions for returns, exchanges and refunds.
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Are there any charges for home deliveries?
Home deliveries are subject to the total value purchased in store. Please contact your local to find out whether a free delivery and assembly is applicable to you.
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Have other questions?
If you have other questions, call Customer Care or send us your comments and suggestions through our feedback form.
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Can I get a refund when I return a product I purchased through the site?
Of course, depending on the product and the payment process, the amount is returned: if the payment was made in cash, the money will be returned to your electronic wallet on the site.If the payment was made by credit card, the amount will be returned to t...
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Are there products that I cannot return?
For health reasons, products cannot be returned and are (...). Products that come in sealed packaging also cannot be returned.
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How can I, as a site visitor, make an exchange or return?
In order to be able to make an exchange or return, you must submit a request through the order tracking page within () days of receiving the order. You can also contact customer service.
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What is the time period for switching?
“Exchange is allowed within () days of receiving the complete order. If the order is returned after the allowed period, it will be sent back to the sender and he must pay the additional shipping costs".
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How do I return orders?
You have to put all the products in one package. All products must be returned in their original packaging with all tags attached. Please be sure to return any belts and any designer packaging that was included with the order. If items are not returned in...
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Can the refund request be rejected in any case?
(The site) reserves the right to refuse to return or exchange products that are not fit for resale. Returns that occur after the allowed period, which is ( ) days of receiving the complete order, will not be processed and will be sent back to the sender ...
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